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Proprietary School Certification Program

Institutional Survey

The Missouri Department of Higher Education Proprietary School Certification Program developed this survey to solicit your evaluation of our performance during the recently completed recertification cycle. Please take a few moments to complete the survey and let us know how we are doing. Thank you in advance for your assistance.

The following items require a yes/no answer. If you have additional comments or suggestions, please provide that information in the comment box following the questions.

1. Were the application for recertification and related materials available to you when promised?

  Yes No
Answer

2. Was there sufficient lead time provided to permit you to complete the application prior to the deadline for submission?

  Yes No
Answer

3. Was the request for follow up information received by the school in time to permit a complete response before the June 30 deadline?

  Yes No
Answer

4. Did you receive the certificate of approval in a timely manner?

  Yes No
Answer

Comments on questions 1 - 4

For the following statements, please rate the performance of the department and staff. A rating of one is considered poor, three is acceptable and five is excellent. Please mark the box marked N/A if you do not have any experience with this item or if you are unsure how to respond. On any item rated a one or two, please provide a brief explanation of the reason for your response in the comment box that follows each statement.

5. Quality of the application instructions and other support materials.

  5
Excellent		 4
 		 3
Acceptable		 2
 		 1
Poor		 N/A
Rating
Comments

6. Sufficiency of the application instructions and other support materials.

  5
Excellent		 4
 		 3
Acceptable		 2
 		 1
Poor		 N/A
Rating
Comments

7. Helpfulness of the recertification workshop conducted by department staff.

  5
Excellent		 4
 		 3
Acceptable		 2
 		 1
Poor		 N/A
Rating
Comments

8. Availability of needed services and/or assistance.

  5
Excellent		 4
 		 3
Acceptable		 2
 		 1
Poor		 N/A
Rating
Comments

9. Responsiveness of staff to requests for assistance.

  5
Excellent		 4
 		 3
Acceptable		 2
 		 1
Poor		 N/A
Rating
Comments

10. Knowledge of staff.

  5
Excellent		 4
 		 3
Acceptable		 2
 		 1
Poor		 N/A
Rating
Comments

11. Attitude of staff.

  5
Excellent		 4
 		 3
Acceptable		 2
 		 1
Poor		 N/A
Rating
Comments

Please rate your level of agreement with the following statements based on the overall performance of the Proprietary School Certification Program.

12. Missouri schools are better as a result of the certification program.

  5
Agree		 4
 		 3
Not Sure		 2
 		 1
Disagree
Rating
Comments

13. Education consumers in Missouri benefit from the activities of the certification program.

  5
Agree		 4
 		 3
Not Sure		 2
 		 1
Disagree
Rating
Comments

Thank you for your cooperation and assistance. If you have general feedback about the Proprietary School Certification Program or its staff, please feel free to contact the department.