School and Lender Contact Information
The staff listed below are trained to assist you with any FFELP* loan processing questions. The MDHE's School and Lender Services staff may:
- Make profile changes
- Assist with FFELP* CommonLine (CL) file questions
- Process FFELP* change transactions (loan maintenance)
- Order FFELP* forms
- Assist with MODEL Direct (note: MODEL Direct resources are also available online)
- Provide technical support
- Assist with any other items related to FFELP* loan processing
Loan Operations Contact at MDHE
Nora Maxwell,
Loan Operations Senior Associate
Lori Casteel, Coordinator of Loan Operations
(800) 473-6757
HE.ATOM@dhe.mo.gov
Missouri Call Center at ASA
(800) 824-4893 x 3295
mdhe@amsa.com
Lender Contacts
Telephone: (800) 824-4893
MDHE Origination Through Claims-Guarantor Processing
Telephone: (800) 824-4893
General Mailing Address for MDHE Operations
- Paper pre-claim filing and/or updates
- Account maintenance
- Claim filing
- Lender manifest tapes/cartridges
MDHE c/o ASA
100 Cambridge Street, Suite 1600
Boston, MA 02114
LVC for Consolidation
MDHE c/o ASA
P.O. Box 55754
Boston, MA 02205
General Contact Information
CommonLine (CL) File Processing
Rosanna Cornelio
cornelio@asa.org
(800) 824-4893 x 4651
CAM File Processing
Rosanna Cornelio
cornelio@asa.org
(800) 824-4893 x 4651
PNote Validation Electronic File Questions
Rosanna Cornelio
cornelio@asa.org
(800) 824-4893 x 4651
Pre-Claim File Processing
Rosanna Cornelio
cornelio@asa.org
(800) 824-4893 x 4651
Pre-Claim Paper Adds/Updates
Ericka Martin
emartin@asa.org
(800) 824-4893 x 4636
Claim Processing (all claim type processing)
Ericka Martin
emartin@asa.org
(800) 824-4893 x 4636
Lender Manifest
John Donovan
jdonovan@asa.org
(800) 824-4893 x 6013
Customer Testing (CL, CAM, PNote Feed)
Rosanna Cornelio
Cornelio@asa.org
(800) 824-4893 x 4651
*Note: On March 30, 2010, federal legislation was signed into law removing the authority of FFELP guarantors like the MDHE to guarantee new loans after June 30, 2010. All federal student loans first disbursed on or after July 1, 2010 must be made by the federal government through the Federal Direct Loan Program. The MODEL Direct system and ATOM service will be available until all MDHE-guaranteed FFELP loans are fully disbursed.
