The staff listed below are trained to assist you with any FFELP* loan processing questions. The MDHE's School and Lender Services staff may:

  • Order FFELP* forms
  • Assist with MODEL Direct (note: MODEL Direct resources are also available online)
  • Provide technical support
  • Assist with any other items related to FFELP* loan processing

Loan Operations Contact at MDHE

Nora Maxwell, Loan Operations Senior Associate

Lori Casteel, Coordinator of Loan Operations

(800) 473-6757
HE.ATOM@dhe.mo.gov

Missouri Call Center at ASA
(800) 824-4893 x 3295
mdhe@amsa.com

Lender Contacts
Telephone: (800) 824-4893

MDHE Origination Through Claims-Guarantor Processing
Telephone: (800) 824-4893

General Mailing Address for MDHE Operations

  • Paper pre-claim filing and/or updates
  • Account maintenance
  • Claim filing
  • Lender manifest tapes/cartridges

MDHE c/o ASA
100 Cambridge Street, Suite 1600
Boston, MA 02114

LVC for Consolidation
MDHE c/o ASA
P.O. Box 55754
Boston, MA 02205

General Contact Information

CommonLine (CL) File Processing
Rosanna Cornelio
cornelio@asa.org
(800) 824-4893 x 4651

CAM File Processing
Rosanna Cornelio
cornelio@asa.org
(800) 824-4893 x 4651

PNote Validation Electronic File Questions
Rosanna Cornelio
cornelio@asa.org
(800) 824-4893 x 4651

Pre-Claim File Processing
Rosanna Cornelio
cornelio@asa.org
(800) 824-4893 x 4651

Pre-Claim Paper Adds/Updates
Ericka Martin
emartin@asa.org
(800) 824-4893 x 4636

Claim Processing (all claim type processing)
Ericka Martin
emartin@asa.org
(800) 824-4893 x 4636

Lender Manifest
John Donovan
jdonovan@asa.org
(800) 824-4893 x 6013

Customer Testing (CL, CAM, PNote Feed)
Rosanna Cornelio
Cornelio@asa.org
(800) 824-4893 x 4651

*Note: On March 30, 2010, federal legislation was signed into law removing the authority of FFELP guarantors like the MDHE to guarantee new loans after June 30, 2010. All federal student loans first disbursed on or after July 1, 2010 must be made by the federal government through the Federal Direct Loan Program. The MODEL Direct system and ATOM service will be available until all MDHE-guaranteed FFELP loans are fully disbursed.