Q. How can I view a student's loan history from another institution?

A. MODEL does not have functionality for a school to view a student's loan history from another institution. In order to view this information, an authorized user at your school will need to access the National Student Loan Data System.

(back to top)


Q. How can my school get a Claims Paid Report for Schools?

A. This report, available since September 1, 2006, provides schools with information about default, bankruptcy, disability, false certification, closed school, ineligible borrower, or death claims that have been paid by the MDHE for FFELP borrowers in attendance at their school. This report is a subscription report that schools may begin receiving by subscribing within MODEL Direct or by contacting the MDHE.

(back to top)


Q. What does "realtime" mean?

A. Within the MODEL system, realtime means the application or change transaction is immediately posted directly to the MDHE's system. There is no delay or chance for the data to be "out of synch."

(back to top)


Q. What is the MODEL system?

A. The MODEL system is a flexible system for managing and sharing information about FFELP loans. The MODEL system offers several components to allow guarantors, lenders, and schools to exchange and manage FFELP loan data in real-time. The MODEL system is a profile-driven system that allows clients to choose how their loans will be processed and which reports or products they would like to receive. The MODEL system maintains information in one database, thus improving the accuracy and organization of borrower information.

(back to top)


Q. What output can I generate using the MODEL system?

A. By clicking on the "Reports" tab you can view output options available through the "Subscriptions" and the "Custom Reports" tabs. Output to which your institution has subscribed is available on the "Subscriptions Reports" tab.

(back to top)


Q. Why does MODEL Direct time me out?

A. For security and system performance reasons, the MODEL Direct system terminates a user's session after about 20 minutes of inactivity.

(back to top)