Contacting the Ombudsman
An ombudsman is a neutral, informal and confidential resource who reviews and attempts to resolve informal complaints from loan borrowers. If you have taken steps to resolve your loan dispute and you are still not satisfied, you may need to contact the ombudsman.
Contact information for the U.S. Department of Education’s Federal Student Aid Ombudsman Group:
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
Toll-free: (877) 557-2575
Fax: (606) 396-4821